Privacy Policy

This Privacy Policy explains how BrandFlick Media (“BrandFlick”, “we”, “us”) collects, uses, shares and protects personal information when you visit brandflickmedia.com, use our forms or AI assistant, or work with us. We serve clients in India, the United States and Australia, and we aim to handle your information in line with India’s Digital Personal Data Protection Act, 2023, and, where they apply, the EU/UK GDPR, US state privacy laws such as the CCPA/CPRA, and the Australian Privacy Act 1988.

1. Who we are

BrandFlick Media, E-272, Industrial Area, Phase 8A, Sector 71, Mohali, Punjab 160055, India (GST 03DESPP4428A1ZL). For anything in this policy, email hello@brandflickmedia.com.

2. Information we collect

• Free Brand Audit form: your name, email, phone/WhatsApp number, company, website, location and biggest marketing challenge.
• Contact form: your first and last name, email, location, the service you’re interested in and your message.
• AI assistant chats: the messages you type into the chat window on our site.
• Direct contact: anything you share when you email, call or message us on WhatsApp or social media.
• Technical data: IP address, browser and device type, pages visited and similar information that our servers and security systems record automatically.
• Client work: if you become a client, the business and account information needed to deliver our services and invoice you.

Please don’t submit sensitive personal data (such as health, financial account or government ID details) through our forms or chat.

3. How we use your information

• To prepare and deliver your free Brand Audit and Plan of Action, and to reply to enquiries.
• To provide, manage and invoice our services.
• To answer questions through our AI assistant.
• To send you information you’ve asked for. We only send marketing emails where you have agreed to receive them, and you can opt out at any time.
• To keep our website secure, prevent spam and abuse, and fix problems.
• To meet legal, tax and accounting obligations.

We rely on your consent (which you give by submitting a form or starting a chat), on the need to take steps toward or perform a contract with you, on our legitimate interests in running and protecting our business, and on legal obligations.

4. Who we share it with

We do not sell or rent your personal information. We share it only with service providers who help us run our business, under appropriate confidentiality and data protection terms:

• Hostinger — website hosting, content delivery network and email delivery.
• Anthropic — processes the messages you send to our AI assistant so it can reply.
• Google — fonts and the map shown on our Contact page are loaded from Google’s servers, which receive your IP address.
• Communication tools such as email and WhatsApp, when you choose to contact us that way.
• Professional advisers and authorities where required by law or to protect our rights.

5. International transfers

We’re based in India and some of our providers process data in other countries, including the United States. Where we transfer personal information across borders, we take reasonable steps to make sure it stays protected as described in this policy.

6. Cookies and similar technologies

Our site uses essential cookies and browser storage to work properly — for example, to keep forms secure and to remember that you’ve already seen our Free Audit pop-up during your visit. If we add analytics or advertising cookies in future, we’ll update this policy and ask for your consent where the law requires it. You can block or delete cookies in your browser settings.

7. How long we keep it

We keep enquiry and audit form details for up to 24 months after our last contact with you, unless you become a client. Client records are kept for as long as our relationship lasts and afterwards for as long as tax and legal rules require (generally up to 8 years in India). After that, we delete or anonymise the data.

8. Your rights

Depending on where you live, you may have the right to access, correct, update or delete your personal information, to withdraw consent, to object to or restrict certain processing, to data portability, to opt out of marketing, and to nominate someone to exercise your rights. Residents of California and other US states also have the right not to be discriminated against for exercising their rights. To make a request, email hello@brandflickmedia.com. We’ll respond within the time the law requires, and may need to verify your identity first.

9. Security

Our site uses HTTPS encryption, and form submissions are stored in a restricted area of our website that only authorised team members can access. No system is perfectly secure, but we work to protect your information and will notify you and the relevant authorities of a breach where the law requires.

10. Children

Our services are for businesses and are not directed at children. We don’t knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we’ll delete it.

11. Links to other sites

Our site links to social networks and other websites. Their own privacy policies apply when you visit them.

12. Grievances and contact

If you have a question or complaint about how we handle your data, contact our Grievance Officer at hello@brandflickmedia.com or by post at the address above. We aim to resolve complaints quickly. You also have the right to complain to your local data protection authority — for example, the Data Protection Board of India or, in Australia, the Office of the Australian Information Commissioner (OAIC).

13. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed.

Automatic translation

To serve visitors worldwide, our website can automatically translate pages into your language based on your browser language and time zone. When a language other than English is active, page text is translated by the Google Website Translator, which loads from Google and is subject to Google’s Privacy Policy. Your language choice is stored in your browser (a cookie named googtrans and local storage) and you can switch back to English at any time using the language menu.